They tell me that they have a backlog and the Lisa Miles decision should probably be on their site by the end of the week
At least they seem to be miles ahead of VicRoads. Sent them an email and got a Receipt number saying they would reply within 7 working days - any way it has been triple that so I rang them this morning and was on the phone for 75 minutes to simply quote my inquiry number and request a reply. Amazingly only 15 minutes to get through but then they played 'pass the parcel' with me for an hour and in the end lodged a complaint on my behalf (with another Receipt number) all the while seeming to be more interested in covering their butts than anything else. I now wait another 7 days (+?) for a reply